1. ND QSP Hub
  2. Training

Quick Guides & How-To Videos

Getting Started

  • What Is the QSP Hub?
    Duration: 2:26 minutes
    This session is an introduction to the Qualified Service Provider (QSP) Hub and shares the training videos available for viewing. This session also provides our contact information and resources we provide.
  • What Is a QSP?
    Duration: 7:24 minutes
    View Quick Guide
    This session will help you understand the purpose and role of a QSP. This session will also provide a basic understanding of the types of services a QSP can provide, and the steps involved in becoming a QSP.
  • QSP Enrollment Portal, Things to Know
    Duration: 8:55 minutes
    This session will walk you through the things to know and resources available to using the new QSP enrollment portal to submit your QSP application.

Application Specific Videos for Individual Providers

  • Acceptable Identification
    Duration: 0:30 seconds
    This video explains the types of identification that are acceptable to be uploaded into the web portal.
  • NPI Number
    Duration: 2:46 minutes
    NPI stands for National Provider Identification Number. This number is needed for the application process.
  • Services
    Duration: 0:56 seconds
    There are a variety of different services you can provide as a QSP. This video will explain why it is important to understand service definitions and requirements before selecting services within the application.
  • Chore, Homemaker, and Transportation Services
    Duration: 20:36 minutes
    Learn about the services of Chore, Homemaker, and the different transportation-related services.
  • Companionship, Supervision, and Respite Services
    Duration: 20:13 minutes
    Learn about the services of Companionship, Supervision, and Respite Care.
  • SFN 750
    Duration: 2:29 minutes
    Also known as the Document of Competency, form SFN 750 is required for any QSP providing direct services. This video will provide you with a basic overview of this form and its requirements.
  • Fraud, Waste, and Abuse Training
    Duration: 2:38 minutes
    Fraud, Waste, and Abuse (FWA) is a training that is required for all QSPs. This video will walk you through the process in obtaining a FWA certificate.

Once Approved

  • Getting Started as a New QSP: What Steps Are Next?
    Duration: 51:22 minutes
    This training is a brief introduction geared toward new QSPs. It goes over the material and requirements located in the QSP handbook and provides links, resources, and advice in regards to where to find further training and support in the various areas involved with providing QSP services.
  • I Am Approved, Now What?
    Duration: 3:43 minutes
    As a new QSP, this session talks through what to expect once you have been approved and provides you next steps to learn more about the requirements of being a QSP.
  • EVV for Individual Providers
    Duration: 1:19 minutes
    EVV stands for Electronic Visit Verification. This video explains what EVV is used for and why it is important.
  • Understanding Service Authorizations
    Duration: 16:03 minutes
    This video explains what a service authorization is and why it is so important.
  • Individual Service Provider (ISP) Training in Therap
    Duration: 48:02 minutes
    Individual Service Provider (ISP) is a data collection tool within Therap that allows QSPs to directly document within the Therap mobile app.
  • T1020 Therap Training
    Duration: 25:08 minutes
    This training session walks providers through using the attendance feature that is a requirement effective March 1, 2024.
  • Claiming Your Account and Maintenance Requests
    Duration: 40:44 minutes  |  Date Shown: August 12, 2024
    This training shows you how to claim your account and use the web portal to make changes to your QSP status.
  • QSP Maintenance Training
    Duration: 20:58 minutes  |  Date Shown: August 12, 2024
    This training walks you through the different maintenance options you have access to changing in the web portal. Make updates to your personal information and services you provide are just a couple examples of the things you can do.
  • Connect to Care Overview
    Duration: 4:43 minutes
    This training explains what Connect to Care is all about. Connect to Care is a QSP searchable online database that helps older adults and adults with disability and their families find in-home and community-based care.
  • Connect to Care – Individual QSPs
    Duration: 10:41 minutes
    Learn how to use the Connect to Care platform. Connect to Care is a QSP searchable online database that helps older adults, and adults with disability and their families, find in-home and community-based care.

Agency Specific

  • Understanding the Difference Between an Individual QSP and an Agency
    Duration: 4:56 minutes
    This training describes the differences between an individual QSP and a QSP Agency.
  • Agency: Things to Know
    Duration: 3:47 minutes
    If you are considering starting an agency, there are many important things to know prior to starting your agency application. This video will walk you through a few of the important things to know, prior to getting started with your agency application.
  • EVV for Agency Providers
    Duration: 2:12 minutes
    EVV stands for Electronic Visit Verification. This video will explain what EVV is used for and why it is important.
  • NPI Number
    Duration: 1:46 minutes
    NPI stands for National Provider Identification Number. This number is needed for the application process. Agencies will need to apply for a type 2 NPI number.
  • Services
    Duration: 0:56 seconds
    There are a variety of different services your agency can provide. This video will explain why it is important to understand service definitions and requirements before selecting services within the application.
  • SFN 55: Cost Report
    Duration: 4:23 minutes
    The SFN 55 is the Cost Report for Rate Determination form. This video will explain the purpose and importance of completing this form accurately.
  • SFN 749
    Duration: 4:01 minutes
    The SFN 749 is the Document of Competency form that must be completed for each employee providing direct services within your agency. This video will provide you with a basic overview of this form and its requirements.
  • SFN 1168
    Duration: 1:29 minutes
    The SFN 1168 is the Controlling Interest and Conviction form. This video will provide a basic explanation of why this form is needed, and the information you will need to include on the form.
  • Claiming Accounts – Agency Providers
    Duration: 40:09 minutes
    This video shows you how to claim your agency account and use the web portal to make changes and updates to many details of your QSP agency.